Privacy Policy
Last updated: September 7, 2026
Hotel Buddy is a hospitality procurement marketplace operated by Gosotek Technology Private Limited. This policy explains how Hotel Buddy collects, uses, shares, protects and retains information when customers, hotel teams, suppliers and delivery partners use our mobile apps, website and support services.
Information we collect
- Account and business details, such as name, phone number, email address, hotel or business name, role and verification status.
- Delivery, billing and service-location information, including addresses, pincodes and precise location only when the user grants location permission for an active location-based feature.
- Orders, carts, quotations, invoices, payment status, returns, support requests and communications needed to provide the service.
- Supplier or delivery-partner onboarding information and verification documents when a user applies for those roles.
- Device, app-version, diagnostic and notification-token information used for security, reliability, login support and service notifications.
How we use information
We use information to create and protect accounts, present relevant inventory and pricing, process and fulfil orders, coordinate suppliers and deliveries, issue invoices, provide customer support, send transactional notifications, prevent fraud and abuse, troubleshoot the service and meet legal or tax obligations. We do not sell personal information.
Location and notifications
Location access is used only for features that need it, such as selecting a service address, confirming serviceability or supporting an active delivery workflow. Users can change location permission in device settings. Push notifications may be used for account, order, delivery and support updates and can be disabled in device settings.
How we share information
We share only the information needed to operate the service with the relevant Hotel Buddy operations team, participating suppliers, delivery partners, payment and communications providers, hosting and security providers, professional advisers, and public authorities when required by law. Service providers are expected to process information only for the contracted purpose.
Data retention and security
We retain information while an account is active and as needed for orders, support, fraud prevention and legal, accounting or tax requirements. Retention periods vary by record type. We apply access controls, encrypted transport, restricted document storage and operational safeguards, but no internet service can guarantee absolute security.
Your choices and rights
Users may review or update available profile and address information in the app. To request access, correction or deletion, visit the account-deletion page or contact us. Some transaction and compliance records may be retained where legally required. Permission and notification choices can also be managed through device settings.
Children
Hotel Buddy is intended for business and adult users and is not directed to children under 13. We do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this policy when the service or legal requirements change. The revised policy will be posted here with an updated date.
Contact
For privacy questions or requests, email contact@thehotelbuddy.com or use the contact options published at thehotelbuddy.com/contact.html.